Effective Date: December 12, 2024

Last Updated: October 27, 2024

Coinnex Trading Ltd. ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website (the "Site") or use our investment services, including those related to our HYIP program (the "Services"). Because HYIP investments carry a high degree of risk, transparency and trust are paramount, and this policy reflects our commitment to safeguarding your data.

Information We Collect

We collect information to provide and improve our Services, comply with legal obligations, and personalize your experience. This may include:

Personal Information: This includes your name, contact information (email address, phone number, postal address), date of birth, nationality, proof of identity (e.g., government-issued ID), financial information (e.g., bank account details, investment history), investment goals, risk tolerance, and other information necessary to provide and personalize our Services, including KYC/AML compliance.
Transaction Information: We collect details of your transactions with us, including deposits, withdrawals, investment amounts, and transaction history.
Technical Information: When you visit our Site, we automatically collect information about your device, including your IP address, browser type, operating system, referring website, pages viewed, timestamps, and device identifiers.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your activity on our Site, such as login information, pages visited, and preferences. This helps us improve site functionality and personalize your experience. You can manage cookie preferences through your browser settings, but disabling them may limit some site features.
Communication Data: We may collect information from your communications with us, including emails, chat logs, and support tickets.
Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity and comply with KYC/AML regulations.

How We Use Your Information

We use your information for the following purposes:

Providing and Personalizing Services: To manage your account, process transactions, execute investments, provide customer support, and personalize your experience on our Site.
KYC/AML Compliance: To verify your identity, prevent fraud, and comply with anti-money laundering and know-your-customer regulations. This is especially important in the context of HYIP investments.
Communication: To contact you with important updates, newsletters, marketing materials (you can opt out), and respond to your inquiries.
Improving Services: To analyze user behavior, identify trends, and improve the functionality, security, and user experience of our Site and Services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security: To protect the security and integrity of our systems, prevent unauthorized access, and detect and investigate fraud.
Research and Analytics: To conduct research and analyze market trends to improve our investment strategies and offerings.

How We Share Your Information

We may share your information with the following categories of third parties:

Service Providers: We may share information with trusted third-party service providers who assist us with essential functions such as data processing, analytics, marketing, customer support, KYC/AML compliance, and security. We have contracts with these providers to ensure they protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law, legal process, or government request, including to comply with KYC/AML regulations or in response to a valid court order.
Affiliates: We may share information with our affiliated companies for the purposes described in this Privacy Policy.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such transfer.
Professional Advisors: We may share information with our legal, financial, and other professional advisors for the purpose of obtaining advice and services.

Data Security

We implement robust security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. You play a role in maintaining the security of your account credentials.

Your Rights

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Objection: You can object to the processing of your personal information for marketing purposes.
Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (including KYC/AML requirements), and resolve disputes.

Children's Privacy

Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and notify you as required by law. Your continued use of the Services after such notice constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Postal Address]